3 types of employees and how to manage them in Jira

The way you work has a huge influence on your professional success. Employee involvement improves workplace productivity. Companies with a high level of employee engagement are 21 percent more profitable overall. Let’s look what are the types of employees and  how to increase their effectiveness when working in Jira.


Much of engagement is determined by how you deal with coworkers, clients, employers, and individuals in your professional network (e.g., cooperate and handle disagreements).


Adam Grant, organizational psychologist, and Wharton professor, describes three fundamental reciprocation types in the workplace in his famous book, “Give and Take: A Revolutionary Approach to Success.”

  • Takers put their own interests first and last because of a feeling that nobody else will look out for them. They may choose to help others, but in case the gain appears to prevail over the expense.
  • Matchers work on an equivalent basis. Getting a favor from someone, they return an amount that is neither more nor less than they have given. When they help somebody, then expect the same thing in return.
  • Givers think more about the needs of others than about their own. They are very aware of what people require of them, whether it be time, ideas, or mentorship. According to Grant, their manner more accurately indicates how we treat family and friends than how we treat coworkers.

Are the givers best or worst?

Givers may be found towards the top of any professional ladder in any industry. According to several studies, givers are more qualified engineers than other types of employees because they pay ahead.


These top achievers, according to Grant, are intelligent in their choices and restrictions. Of course, this is also why employers find them more enticing and desired.


Most importantly, they’ve learned to ask for help when they need it and are adept at both giving and receiving. In his book, Grant argues, “Successful givers are as bit as ambitious as takers and matchers.” “They simply have a different approach to achieving their objectives.”


Another research discovered a large group of givers at the opposite end of the spectrum. They were the least productive employees, and their coworkers thought they were losers.

What were they doing incorrectly? According to Grant, these pure unlucky givers found it difficult to ask for any assistance. They continued to give until the well was depleted.

For example, consider the following: My former study partner, negotiating expert Frank Mobus, and I knew a young travel agent who worked really hard yet consistently failed in sales.


We found out his problem in a 10-minute conversation. He was obsessively helpful with potential clients, freely giving them sound advice (which they took to book online, to save themselves a commission). As a result, both the agent and his agency suffered.


All of this shows that to be a successful supplier, you must be a skilled negotiator. To get through even the most one-dimensional pricing haggling, you must give the gift of your time and energy. On the other hand, even between important partners, indiscriminate giveaways can be harmful.

In short, there is a significant difference between passive and negotiated givers:

  • To avoid disagreement, passive givers make concessions, which leads to lengthy negotiations and reduced expectations.
  • Negotiated ones are more careful and focused on long-term goals in their donations.


People interact and work closely with many colleagues in today’s workplace, thanks to cross-functional teams and nondirect reporting structures. That is why it is important to be aware that various links, even coincidental ones, may lead to a negotiation (e.g., a request for you to provide a resource or work product with a deadline).

How to handle everything in Jira?

Understanding types of employees helps to get allong better. It’s especially valuable for managers. Let’s try to find tools that can help you to support negotiations and avoid conflicts arissing among givers, takers or matchers.


Jira is a great platform to demonstrate each team member’s potential while also allowing the company to plan ahead and track progress.


For example, Jira Board can help you collaborate more effectively. You can quickly discover the information you need regardless of the type of board your company uses (team-managed, Scrum, Kanban). It can be used in place of traditional methods such as emailing, texting, or calling a coworker. The Jira board stores real-time data that allows for a clear knowledge of issues and their current status.


Is there a way to prevent disputes and business conflicts? It can be anything. For example, when some employee says task was finished in time, other argues it was completed too late. How to find who is right and when an issue arrised? Or when you need to know how long each assignee has been working on a particular task. How to get the info how much was each team member involved to some process in Jira?


There are two tools that can help. Each were developed to help teams organize their work effectively and decrease conflicts.


      1. Issue History for Jira is a diary for every activity. If there were some changes in the task, you will get every of them in chronological order. The plugin tracks what update was made, when and by whom. 

Imagine someone has modified task’s status or summary. You’ll get those changes in the report like on the screen bellow.

      2. Monitor how much is each employee involved in the work process with Time in Status for Jira Cloud.

You can acquire different data:

  • What users that have been assigned to the particular task
  • Which stage of task has taken the most time
  • If there any team member has slow down completion 

After analysing that information, you can make conclusions about how to increase team productivity. Maybe you need more stuff get involved, or improve communication between team members.


Assignee report example that shows the total time a particular user has been working on the task.

Getting along with coworkers isn’t always easy. We hope this article will help you to understand types of employees you may meet and how to organize their work. Our solutions for Jira aim to simplify the process. You’re welcome to try 🙂

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