Send notifications via SLA plugin to remind about Jira issues deadlines

What to do when the tasks are not finished on time? How to solve this problem?

One of the ways is to use SLAs. Jira SLA plugins can definitely help you with this task, as they can help you with time tracking, task management, team effectiveness analyzing, reports generating.

Here you can not only manage and monitor the process tasks’ completion, but also set up sending reminders to the assignees of the tasks before deadlines.

Send reminders before the deadlines

How to notify users that deadlines are close and some tasks should be completed ASAP?

Just use SLA time tracking add-ons, like SLA Time and Report for Jira to make you team work better and more effective.

This add-on has: 

• an easy-to-use interface (and if you need help some help with its settings, take a virtual tour of how set it up or contact our Support Team);
• automated actions to make your work easier and faster (yes, it can send reminders before the deadline, and even more);
• different kinds of reports.

Also, SLA Time and Report for Jira add-on provides such useful functionality as:

• sending reminders before the deadline;
• notifying assignees or reporters concerning the time left;
• changing the assignee of the task if the task isn’t completed until the set time or no actions are taken throughout some amount of time.

So, using such functions of SLA time tracking plugins you don’t need to keep all the tasks in your head and remember about all of them. 

How to set up sending notifications in SLA Time and Report for Jira?

Here are the steps you need to take to do this. Let’s take a look at the real example: 

You need a task to be completed before July 19. The start date is July 12. So you have 7 days till the deadline. 

1. The first thing you need to do is to set a “Due date” for this Jira task.

2. Install SLA Time and Report for Jira add-on. You can use our guide to start working with this Jira SLA plugin.
3. Create a new SLA configuration, choose the Negotiated date SLA goal type.

4. Name your SLA configuration, choose a project, work schedule, Start and Stop conditions.

Now set up sending notifications. For example, if you want to get a notification at 10 p.m. on the due date (the day of the deadline) and also 3 hours before this (to remind about the upcoming deadline), create 2 time goals and choose “Notify user in comment”. Then select the users who will receive them, and press the “Save” button.

6. Go to the Main page to track the process of the task competition, monitor how many % of the time is left till the deadline.

Additionally, you can try Time in Status for Jira Cloud if you want to track the Jira time spent and learn how long it takes your team members to solve each task. It’s not an alternative to SLA Time and Report for Jira, but Jira time tracking can be a complement to its functionality.

7. Also, you can generate different types of reports and export them in the format you need. Or add them to your dashboard, if you use any of them.

8. SLA Time and Report for Jira by SaaSJet allows the creation of custom fields, so you can display your SLA data directly on the Issue Card Layout. It’s very convenient because there is no need to enter the add-on. Just open the necessary issue = Get SLA info. Learn more: Configure Jira Custom Fields with SLA. This short guide will help you set custom fields properly and without additional effort.

Takeaway

These steps will help you configure sending notifications when you need them. And it will help not to forget about the tasks and complete them on time. Try SLA Time and Report for Jira add-on now for free and experience it by yourself.