Apps to track Jira ticket history [4 plugins compared]

Some people like to keep their memories in a diary. When you’re working in Jira, you don’t need to note anything. Your activities are fixed in issue history by default, but only on the issue level. So you can’t get it together and organize those data according to your needs. This article will overview add-ons from the Atlassian Marketplace to get a full history changelog.

What is the issue history in Jira?

Built-in functionality allows you to get changes on a single issue level. What data will you see?

  • Which user did changes
  • What update was made
  • When something was updated

For instance: 

James Crawley updated the Story point estimate August 12, 2022 at 3:47 PM

None → 5

Let’s imagine someone changed the issue summary 5 days ago, now you don’t know its name. How can you find it? Jira ticket/issue history is the first instance where you can look for past updates. If you know what the previous name of the issue was, you can look for its new name. If you know only sprint, or project, or date range, it will be not so easy to find it. You’ll need to use JQL or other options to search the issue. 

What if you can monitor the general picture for the scope of tasks? In case you want to track updates for several tickets at once, you may try some Jira plugins for history log. Also, you can’t make any report or export issue history with inbuilt features.

Read more about built-in issue history and how to view it.

If you want to customize your change history report, get comment logs, play with data or export it, keep on reading. 

Issue History for Jira app

How to get Issue history for Jira

Issue history for Jira from SaaSJet team allows you to get history for the list of issues. Here you can create the report you need. 

What are the main options you’ll get?

  • Audit journal – all issues’ changes in one place
  • Visible changes for any standard or custom field 
  • Easy searching and filtering by project, sprint, date range, etc
  • Storage of deleted tickets
  • Export of issue history to Excel/CSV

Issue History Collector

Issue history collector

Issue History Collector from Appfire helps to track issue stats for the defined users/statuses and monitor ticket age in real-time.

What are the main options you’ll get?

  • User/status statistic for each ticket
  • Configurable report setups with status history statistics
  • Comprehensive view by assignees (who and how long was working on the issue)
  • Gadget with a set of customizable reports

Description History Tab for Jira

Description History Tab for Jira

As its name says Description History Tab for Jira from Devexperts tracks updates made to the description field.

What are the main options you’ll get?

  • Confluence markup formatting to emphasize changes
  • Well-structured report with updates grouped to versions
  • Configurable time frames to get changes for specific user

Comment History Log for Jira

How to see Jira comment changelog

In Jira you can add comments to any ticket, but you can’t see whether they were updated by some user. If you need to monitor only comment changelog, there is a specific plugin from codefortynine GmbH – Comment History Log for Jira.

What are the main options you’ll get?

  • Delta display to review latest changes to comments
  • Grouped view to get change history for some particular comment
  • Capture the initial state of issue comments

Comparison of Jira plugins for history log

All Jira add-ons described above have different interfaces and functionality, but all of them are developed to monitor past changes. Depending on your needs, you can choose the best option for your business.

To simplify your decision a bit, we’ve prepared a comparison table.

Add-on Main differences Issue View Panel Export Charts Gadget on Jira dashboard
Issue History for Jira Change history report for all changes (incl. standard and custom fields) no yes yes no
Issue History Collector Report with user/status statistic for each ticket yes yes no yes
Description History Tab for Jira Changes made to the ticket description in diff format yes no no no
Comment History Log for Jira History log of changes made to your issue comments yes no no no

Takeaway

Tracking issue history helps you to get an audit of your past activities in Jira. Built-in option allows you to get changes on a single issue level. For more flexibility, check out Jira plugins. You can try one or another, depending on your requirements. Most of them have free trials, so choose the best match for your team or business.

Jira ticket history,issue history When you work in Jira, all your actions are recorded in a task history, but only at the task level. So you can't get your act together and organize this data according to your needs. In this article, we'll look at add-ons from the Atlassian Marketplace that allow you to get a complete history change log.
Yuliia Borivets

The author of the article

I'm here for writing. I believe every word counts. Aiming to bring value with every single piece I draw up. Loving the Atlassian world and hope to make it closer and more helpful for you.

Find out more about the Issue History

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Jira ticket history,issue history When you work in Jira, all your actions are recorded in a task history, but only at the task level. So you can't get your act together and organize this data according to your needs. In this article, we'll look at add-ons from the Atlassian Marketplace that allow you to get a complete history change log.

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