We’ve been hearing one question over and over again:
“Does Time in Status support SLA Tracking Feature?”
Yes, it does now! We’re excited to announce that SLA (Service Level Agreement) monitoring is officially available in the Time in Status app for monday.com – your favorite efficiency tool for work item and task monitor workflows.
With this new feature, you can go beyond simply measuring how long a task stays in a status. Now, you can proactively track whether your team is staying on top of internal goals, service deadlines, and project time expectations.
Why SLA Tracking Matters for monday.com Users
Whether you’re leading a support team, a product development workflow, or a marketing sprint, missed deadlines in monday.com can lead to bottlenecks, team misalignment, and client dissatisfaction. That’s why having a clear, automated SLA tracking system is crucial to keeping projects on time and teams accountable.
SLA tracking gives you:
Clear expectations for how long a task should stay in a given status
Instant visual feedback (color indicators) when a threshold is about to be breached
Full integration with your time analytics reports
More control over workflows without the need for manual tracking
What You Can Do with SLA Rules in Time in Status for monday.com
The new SLA panel brings a flexible and powerful way to define your goals:
Set SLA limits by minutes, hours, or days
Use color-coded indicators (yellow, red, etc.) to monitor threshold breaches
Toggle SLA rules on/off without deleting them
Apply multiple SLA goals for the same status (e.g. “Warning” and “Critical”)
Use working calendars to count only business hours
All SLA data integrates with filters, exports, and dashboards for detailed time analytics
You can find the new “Set SLA” button inside the Time in Status tab of your monday.com workspace.
How to Set Up SLA Rules (Step-by-Step)
Creating your first SLA takes less than a minute – here’s how to do it and start optimizing your project time tracking:
1. Open the Time in Status app
Navigate to your board and click the “Time in Status” tab.
2. Click the “Set SLA” button
You’ll see it on the top right of your Time in Status panel.
3. Fill in the SLA details
Choose a color for your rule (e.g., yellow for a warning, red for critical)
Name your SLA (e.g., “Warning Time”)
Select the status where the SLA will apply (e.g., “Working on it”)
Define the time limit (e.g., “20d” or “1d 3h”)
Toggle the rule ON
4. Add additional rules if needed
Use the “Add SLA” button to configure multiple thresholds per status.
5. Click “Apply”
And you’re done! SLA tracking will now begin in real-time, helping you catch missed deadlines in monday.com before they happen.
Real-Time SLA Insights + Exportable Reports
Your SLA rules don’t just highlight deadlines – they powerful task monitor workflows with data you can act on:
Filter tasks based on SLA status
Schedule automated SLA reports to be delivered to your inbox
Export data in multiple formats to analyze trends, blockers, and performance
Get early warnings and resolve issues before they escalate
All of this integrates seamlessly with your existing project time tracking and time analytics inside monday.com.
🚀 Ready to Get Started?
Add SLA tracking to your workflow today with Time in Status for monday.com
No-code setup
Visual insights for every task
Real-time feedback with color indicators
Full SLA control with just a few clicks
📬 Need Help?
If you need assistance with setup or have any questions, reach out to our team:
📩 [email protected] – we’re here to help!
👉 Try SLA in Time in Status for monday.com and make delays a thing of the past.
