Jira provides status-based tracking: it shows what stage an issue is in at any given moment. But if you’re trying to improve delivery performance, status alone isn’t enough. You need to know how long issues stay in each phase — and more importantly, how long they take to move from one status to another.
That’s exactly what Time Metrics Tracker does.
This app calculates time between statuses — the precise duration between key transitions in your Jira workflows. You can measure Cycle Time, Lead Time, Time to Market, and any custom transition path that matters to your team. Whether you’re managing deadlines, SLAs, or team velocity, this app gives you the time visibility you’ve been missing.
📈 Business Outcomes That Matter
Can’t see how long tasks really take?
→ See exactly how long tasks take — with flexible rules like first-in or last-in status tracking.
Delays go unnoticed until it’s too late?
→ Spot blockers instantly with visual reports like Scatter Plot and Histogram.
Plans based on guesswork?
→ Get accurate Cycle Time, Lead Time, and Resolution Time data to plan and forecast confidently.
Deadlines keep slipping?
→ Set time limits and get visual alerts before issues go off track.
Wasting time building reports manually?
→ Add ready-to-use dashboard gadgets to track time metrics right inside Jira — no spreadsheets needed.
🧩 Solutions for All Teams
Time Metrics Tracker supports multiple use cases across different departments. Below are just a few examples of how it helps different teams get value from their data:
📅 Project Managers
Project managers need a clear picture of how long tasks take — from idea to delivery. With Time Metrics Tracker, they can track Cycle Time and Lead Time across multiple projects, compare trends, and quickly understand where delays occur.
- Custom metric setup with clear average Cycle Time, Lead Time, and Time to Market
- Time values for each issue in an easy-to-read grid
- Color-coded alerts to identify issues that exceed time thresholds
This visual empowers PMs to make time-driven decisions in sprint planning, retrospectives, and reporting.
🎧 Customer Support Teams
Support teams are under pressure to meet SLAs and resolve tickets quickly. Time Metrics Tracker enables teams to track Resolution Time across queues and automatically flag overdue issues.
The app also allows teams to define what counts as “in progress” — whether it’s first response, time in a specific status, or a transition — giving them control over SLA definitions.
📊 Marketing & Operations
Cross-functional teams need visibility into how long internal requests or campaign-related tasks take. Time Metrics Tracker provides exactly that. You can set up custom workflows, then measure time spent in stages like “Creative Review,” “Legal Approval,” or “Waiting on Vendor.”
This helps Marketing and Ops teams identify inefficiencies and reduce time-to-execution for high-impact work.
🛠 Engineering Teams
Dev teams often experience hidden delays between handoffs — for example, from “In Review” to “Ready for Testing.” Jira app helps them measure Wait Time between such phases.
- Jira dashboard with Time Metrics gadgets
- Scatter Plot showing time distribution across issues
- Cycle Time and Lead Time displayed per issue
These views give engineers and leads the ability to diagnose bottlenecks visually and share dashboards with other stakeholders.
- Histogram showing issue distribution by Cycle Time intervals
- Tooltips breaking down exact issue counts per range
- Quick access to investigate which issues contribute to long durations
🧠 Time Metrics You Can Track
Time Metrics Tracker comes with several pre-configured reports, but also lets you build your own. You can calculate time for any workflow transition, including:
- Cycle Time — Time from “In Progress” to “Done”
- Lead Time — Time from “Backlog” to “Done”
- Time to Resolution — Based on your definition of resolution
- Time in QA — From “Ready for QA” to “Approved”
- Time to Market — From “Backlog” to “Released”
- Wait Time — Time between key internal handoffs
You can also choose whether to calculate first entry, last entry, or total time spent in a status — giving you flexibility that Jira alone doesn’t offer.
📊 Visualization & Reporting
One of the most powerful features of Time Metrics Tracker is its built-in Jira Dashboard Gadgets. These include:
- Agile Metrics Report — a table that shows time metrics per issue, with color-coded indicators and average durations.
- Scatter Plot — a visual that helps you detect outliers and delivery trends.
- Histogram — ideal for identifying clusters of delayed issues and understanding delivery consistency.
All visualizations update in real time and can be filtered by project, sprint, assignee, or issue type — making them ideal for daily standups, team retros, or management reporting.
🛡 Security & Trust
Time Metrics Tracker is built on Atlassian Forge, ensuring full data residency and security compliance. We do not store or transmit any of your Jira data outside of your instance.
- SOC 2 certified
- Included in Atlassian’s Bug Bounty program
- Processes all data inside your Jira environment
This makes it a perfect fit for teams with strict compliance or regulatory requirements.
📆 Historic Data from Day One
Unlike some apps that start tracking data only after installation, Time Metrics Tracker uses your Jira issue history to retroactively calculate time metrics. You get immediate insights from your entire backlog — even for projects that have been running for years.
🚀 Built for the Future
Time Metrics Tracker is not just keeping up with Atlassian — it’s leading the way. As early adopters of Rovo, Atlassian Intelligence, and the latest platform innovations, we ensure our tools stay modern, secure, and ahead of the curve.
🎯 Get Started
Bring clarity to your workflows and take the guesswork out of Jira.
🔹 Try Time Metrics Tracker for Jira — free for 30 days on the Atlassian Marketplace
🔹 Book a demo with our team to see how it can work for yours
Ready to see how much time you’re really losing?
Let Time Metrics Tracker help you find it — and fix it.
