Jira Suite for Customer Service
SLA Tracking, Request Forms, and Cost Management
The Daily Challenges
Common Roadblocks to Efficient Customer Service
Request handling:
Without automated forms in Jira, transferring customer data into issues delays response times.
SLA Monitoring:
Tracking Service Level Agreements is challenging without clear metrics, automated actions, and reports.
Cost Allocation:
Without real-time cost insights, it’s hard to gauge your team’s spending on support operations.
From Request to Customer Satisfaction
Deliver exceptional customer service whether you're tracking SLAs, automating request forms or managing support costs
Step 1:
Capture Every Request, Effortlessly
Meet Sarah, a key client with a pressing issue. She needs help fast! With Smart Forms for Jira embedded directly on your website, she submits her request to create Jira issue for your team.
Step 2
Exeptional support
Meet Emma, your Service Delivery Manager. She is ensuring top-tier customer service and peak team performance withhelp of SLA Time and Report. Emma tracks SLA, identifies opportunities to improve response times and conducts in-depth SLA analysis.
Step 3
Financials
Meet Ben, your Financial Manager. He's responsible for budget and cost optimization. Time and Cost Tracker is his essential tool, providing detailed cost reports, insights into customer support expenses, and a clear view of team time allocation.
Transform Jira Software
for Efficient Customer Service
Create dynamic forms, set flexible SLA's to monitor support performance, analyse time and track cost in Jira.
Smart Forms for Jira
Create intake forms with conditional logic, customize with fonts and colors, share them across multiple channels and automate Jira issue creation after form submission.
SLA Time and Report
Easily define time-based or date-based SLA goals that match your specific service commitments. Get a centralized view of all issues, proactive alerts and automated SLA actions to keep your team on track. Analyze performance with reports and charts.
Time & Cost Tracker
Capture and categorize all expenses, link them to projects. View time spent and cost of tasks inside Jira issues. Get detailed cost report, optimize resource allocation, and forecast future costs with confidence. Securely share detailed reports in various formats (CSV, EVM).
Not sure where to start? No problem!
Try any of our add-ons FREE for a month.
Experience the difference they can make in your Jira environment before you commit.
Purchase SLA Time & Report and
get 25%* OFF your next two add-ons!
Start with a strong foundation - control SLAs. Then, handpick two more add-ons at a 25%* discount to create a Jira support system that truly works for you!
*Discount amount may vary based on the type of license