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  5. How to prepare the SLA Time and Report Gadget using native Jira Gadgets?

How to prepare the SLA Time and Report Gadget using native Jira Gadgets?

Instruction

1. Click the “SLA Manager” button in the top right corner.

sla manager

2. You’ll get a block with the goal’s configuration at the bottom of the page.

sla time goal settings

3. Add goals (time limits) to your SLA config and enable the Custom fields.

sla time goal custom field

4. Click a “Save&Go to report” button to move to the grid with data.

sla time goal go to report

5. Click the Columns Manager to get a drop-down to type text and find the necessary item.

6. Add a column with the selected SLA Config Goal from the Jira list.

sla report custom field column

7. Then move to a JQL function in 2 ways:

  • using the JQL in SLA Time and Report

sla jql
  • using the advanced search

sla advanced filter

8. Type this code in the search field and save a filter based on it.

sla issue filter

9. Go to Dashboard and create a new one.

sla dashboard

10. Choose the access type: Public or Private.

Note: Public means that every team member can see and edit info on dashboard. Private gives access for editing only for the owner (for you in this case).

sla creating dashboard

11. Add a gadget to a Dashboard.

sla add gadget

12. Choose a Pie Chart.

sla adding report gadget

13. Configure it according to your needs.

sla adding report gadget save

That’s all! 🎉

Get a ready-generated Pie Chart Gadget.

sla pie chart gadget

If you need any help or have questions, please contact us via SaaSJet Support or email support @saasjet.atlassian.net

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