Why SLA Time and Report is the best Jira plugin for your team?
Configure criteria of SLA timer, calendar, and multi-cycle option. Set up SLA time goals, including highlights and automation action.
Both App and Project Custom fields can be used to track time to SLA.
Achieve customers’ objectives you promised by outlining what each functional IT department will need to undertake to accomplish support tasks and fulfill SLA
You may find out where the customer experience needs to be improved by looking at data concerning exceeded, met, and in-progress issues in SLA reports.
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