Analyze your SLA report to make business-driven decisions
You may require more information, such as reports, in addition to time tracking and monitoring. SLA Time and Report includes additional values such as SLA Analytics in Graph Table and Pie Chart. It will appeal to any project and support manager.
You also can view how well you are meeting your SLA policies with the SLA reporting dashboard. Measure such metrics as Time to First Response, Time to Resolution, Created vs Resolved using Atlassian gadgets on Jira Dashboard.