SLA Time and Report for Jira
Define, track, and report SLAs and OLAs performance for Jira issues with real-time insights. Available for Cloud and Data Center.
Easy-to-use SLA tool
Easily define SLA parameters for accurate time tracking, ensuring SLA compliance across projects.
Customize conditions, calendars, and multi-cycle options to fit specific SLA agreements.
Real-time SLA Tracking & Notifications
Track SLA goals in real-time with color-coded indicators and automated alerts for exceeded limits. Quickly filter issues by project, assignee, or time range, simplifying SLA monitoring and enhancing response times.
SLA Reports & Charts
Visualize SLA performance with in-depth SLA reports. Get met, in-progress, and exceeded SLAs through charts and graphs, identifying areas for improvement.
Integrate SLA reports into Jira dashboards for a holistic view of SLA management and monitoring, enhancing customer satisfaction.
Dashboard Gadgets
Add SLA gadgets to Jira dashboards for instant visibility on SLA performance. Manage up to 20 gadgets per dashboard, providing clear, data-driven insights to keep teams aligned.
Download a free guide on how to use SLAs
Try SLA Time and Report for Jira right now for free!
More Features
Deliver excellent customer experience
Providing a great user experience means not only intuitive UI and useful content but also timely issue resolution. SLA Time and Report allows you to define and manage SLA and OLA conditions, ensuring compliance with service commitments. Configure multiple conditions to meet even the most complex SLA requirements.
Set deadlines to prevent SLA breaches
SLA Time and Report allows you to set two types of goals: fixed time limits (hours/minutes) or negotiated dates based on issue fields like due dates. Customize each goal with specific schedules by creating calendars with working days, hours, holidays, and vacation periods to match your business processes.
Manage unlimited SLA agreements
Store and apply unlimited SLA configurations across Jira projects. Automate SLA calculations and add multiple rules within a single project to track different issue types or workflows. Configure each SLA to Start, Stop, and Pause independently based on issue status, field changes, or other criteria.
Avoid escalations with automated triggers
When an issue approaches an SLA breach, immediate action is crucial. Configure escalation triggers to automatically notify team leads and managers, ensuring faster response times. Define escalation paths to keep stakeholders informed and maintain service levels even during critical situations.
Visualize and analyze performance with SLA Reports
Monitor SLA performance using Graph Tables and Pie Charts to identify trends and optimize workflows. Export reports in multiple formats (CSV, JPEG, PDF, SVG) for easy sharing. Use the SLA reporting dashboard to track key metrics like Time to First Response, Time to Resolution, and Met vs Exceeded directly within Jira dashboards.
Jira Custom Fields
Keep track of your SLAs with the Target date and Status of the SLA goals in Jira Custom Fields
Learn More
Issue panel control
Monitor the process of spending time and SLA time data to each ticket on Issue Tab
Learn MoreHow to work with SLA Time and Report for Jira?
Frequently asked questions
Use a FAQ list to find answers on the most common questions
Do you store customer data from the customer’s Atlassian instance?
No, we do not store customer data in our infrastructure. We only store a hashed customer ID and add-on configuration settings. All data is processed in real-time and displayed directly to users. Our internal logs contain performance details, status, and error codes but do not include any customer-specific information.
Is your add-on compatible with Jira Service Management for SLA tracking?
Yes, SLA Time and Report is fully compatible with Jira Service Management, Jira Software, and Jira Core. It tracks SLA and OLA time for issues across these platforms, ensuring comprehensive performance monitoring. You can configure SLA rules to fit your workflows and monitor them in real time.
Do you follow the GDPR (General Data Protection Regulation EU)?
Yes, we do. All our add-ons, including SLA Time and Report, use the Atlassian Jira API for data exchange, which is natively GDPR compliant. This ensures that our app aligns with GDPR requirements regarding data privacy and security.
What is Time in Status in Jira SLA?
Time in Status refers to the amount of time an issue spends in a specific status (e.g., In Progress, Waiting for Customer). It helps measure workflow efficiency and ensures SLA compliance by tracking how long issues remain in each stage.
Can we add statuses in Jira?
Yes, you can. Jira allows you to add and customize statuses within your workflows. With SLA Time and Report, you can monitor the status of each issue on the main SLA dashboard or directly within the issue view in Jira.
How do SLA conditions based on comments work?
How do I set up SLA in Jira?
To set up an SLA using SLA Time and Report, use the Step-by-Step SLA Wizard:
- Click the “SLA Manager” button.
- Select “Setup Wizard” and follow the guided instructions to configure your SLA quickly and easily.
- Follow the guided instructions in our documentation.
Can I track SLA time for sub-tasks in Jira?
Yes, you can apply SLA conditions not only to main issues but also to sub-tasks. The app allows flexible SLA rule configuration for different issue types, including sub-tasks, epics, and custom issue types.
How does the SLA timer work for issues moved between projects?
If an issue is moved between projects, the SLA timer can either continue running or restart depending on the configuration settings. You can define rules to automatically pause or restart SLA tracking when an issue is transferred to another project.
Does SLA Time and Report support automatic reminders for upcoming SLA breaches?
Yes, you can set up automated notifications to alert your team when an SLA is approaching a breach. Alerts can be sent via:
- Issue comments
- Email notifications
- Slack notifications
Is pricing based on the total number of Jira users or only those using the plugin?
As per Atlassian’s licensing model, pricing is based on the total number of Jira users in your organization. It’s not possible to limit pricing to only those using the plugin. However, Atlassian offers discounts for annual subscriptions, which can help reduce costs.
Can I export SLA data as reports across multiple projects?
Yes, you can export SLA data in CSV, PDF, JPEG, and SVG formats and generate consolidated reports for multiple projects. Use filters based on SLA status, priority, or assignee to perform detailed performance analysis across teams and projects.
Can I apply different working calendars for different SLA rules?
Yes, SLA Time and Report allows you to create and apply multiple working calendars for different SLA configurations. You can define custom schedules with working hours, weekends, holidays, and non-working days to match your team’s availability and ensure accurate SLA tracking.
You can learn more in our documentation.
Would you like to start exploring our SLA time and goal tracking solution?
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Jira SLA Notifications can be set up via SLA Threshold Trigger – Jira Automation rule. Also, you can make a JQL filter subscription via Email