Configure Jira Custom fields with SLA Time and Report for Jira add-on

Managing your team’s work is much easier when you add some Jira Custom fields to your issues. But how to do it, and what Jira tools can make your team’s work more effective and organized?

This article will help you learn how to work with Custom fields in Jira and use the Jira SLA plugin by SaaSJet for time tracking, tasks monitoring and management, and reporting. However, recommendations from this article can be applied to any other plugin for Jira as well.

Jira Custom fields & Jira issues

If you are working with “Next-Gen/“Team-managed“ Jira projects, then you need to create Custom fields manually. For this, just follow the steps below:

1. Open the Project settings page, then go to the Issue type settings. Now you can add necessary fields.

2. For example, if you want to use Jira Custom fields for time tracking and tasks’ status monitoring, choose “Time stamp” and “Label” fields. And add them to the Context fields.
Tip: after you move these Custom fields, make sure you leave the “Description” fields with no text. You don’t need to write anything there, as SLA Time and Report add-on will add the actual information automatically.

3. Go to the Project’s board and check your Jira issues. Now they have to include the Jira Custom fields you’ve just added.

Activate Jira Custom fields in SLA Time and Report

If you’d like to use Custom fields in your Jira issues for:

• setting deadlines, 
• defining the time when you want to receive reminders;
• setting when the task should change its status, assignee, priority.

Then you can use the SLA time monitoring tool and configure an SLA according to your goals and needs, sticking to the Custom fields.

SLA Configuration

Configure an SLA and achieve all your time goals by only following a few steps:

1. Install the SLA Time and Report for Jira add-on and go to the SLA Manager

2. Create a new SLA Configuration or edit an existing one if you’ve configured it before.

3. Select the time goal you need for achieving your aims. And depending on your purpose, it may be “Time limit based” or “Negotiated date” SLA goal type.

4.The next step is setting up your SLA Configuration. Select the Configuration’s name, project, calendar, and SLA time conditions.
Here you should decide when the time of the tasks’ execution will be counted. Should it be when the task gets the “To Do” status, and the timer will be running until it meets the “Done” status? You can choose a vast amount of conditions from the list.

5. The most important part is time goals. Here you need to activate your Jira Custom fields. So, make the Custom field’s toggle active. When you press this checkbox, choose the appropriate fields that will be shown.

6. Save the Configuration’s settings, and you will be all set!

The least but not the last is the SLA Time and Report for Jira add-on allows sending notifications to the team members. Why is it helpful? It’s simple! Notifications remind team members about the deadlines of the task. So they can do everything on time. Find more information in Send notifications via SLA plugin to remind about Jira issues deadlines article and learn how to set them up properly in a minute.

Takeaway

We hope this article helped to figure out how to work with custom fields in Jira. And to make your work more effective and achieve all your time goals, use SLA Time and Report for Jira add-on and complete all the tasks before the deadlines.

By the way, there is the add-on that tracks the Jira time in status data and how long it takes each assignee to solve a task. So you can easily track who is responsible for some delays and identify bottlenecks easily with Time in Status for Jira Cloud. You can also try it at the Atlassian Marketplace to ensure whether it will be helpful in your workflow process.